Okay, so I had a whiny entry up here before, but I took it down because it was a shade more whiny than I generally want to go for, so here’s a different Whiny Entry, but it’s pretty basic stuff, adventures with Pizza Pizza.
I order from it relatively frequently, having discovered their online ordering system. Sweet, don’t even need to talk to someone who has a thick accent and not have a clue if they got down anything I ordered.
So I did it again today, nothing seemed amiss. Got the confirmation email,
Order was Placed at 08:30 PM on Sep 15th, 2006
Pizza Pizza has a Satisfaction Guarantee. If you are not completely satisfied,
call us back and we will be happy to send a replacement for larger items such as
pizza or wings, or, for smaller items such as
dipping sauce or pop, we will provide a credit.Complete details on our guarantees can be found on our website under the heading
“About Us”.your order is guaranteed to be there within 40 minutes or it is free.
Thank You for ordering from Pizza Pizza.
It was about 9:10 when I wondered where they were, since it usually didn’t take them the full 40 minutes to get here. I gave it another 20 and decided to call “my local 11-11″ number, and got a thick accented person, but at least I could understand them.
“Delivery or Pickup”
“Actually, a missing delivery. I ordered on the Online Ordering system, and it’s been an hour, I’m wondering what happened to the order”
“Oh, just a second…… okay, transfer you”
So phoning my local 11-11 number is just a waypoint, joy
“Hello [welcome, no one here can help you, please listen to our ads, oh, and we have many exceptions to the delivery guarantee, like weather, technical issues, personal freshness....]”
some amount of time later…I get through to someone who seemed very nice about it all, and told me how some glitch in the online system made all orders from the moment I made mine to the moment I called fail to dispatch. She took my order herself and said it would be on them… quite nice actually, since tech difficulties is one of the things they say is my fault in their opening diversion.
Now, around 10:10, I wait, 10:30, and the guy buzzes. I receive my long awaited pizza and brio, and he asks me for money.
“Uh, it’s supposed to be free”
“Free?!”
“Uh, yeah… I phoned your place and was transfered, you know, missing order….you know?”
He proceeds to phone home and talked to whomever picked up, presumably someone in charge. They exchanged words in another language, and apparently, yeah, it was supposed to be free, fancy that. Pity no one told him.
I still gave him a tip.
Now, 10:30, and I have my pizza. First meal of the day (don’t start)